Privacy Policy

We collect the data we need to open your account, keep it secure, pay you what you are owed and meet the obligations that come with holding a gambling licence. Most of it comes from you when you register or contact us. The rest is created as you use the site, or is passed to us by the verification and payment partners described later in this policy.

Account and contact details

• Your full name, date of birth and residential address.
• Your e-mail address and telephone number.
• Your username, password and security answers.
• Your currency, communication language and marketing preferences.
• The safer gambling settings you apply, such as deposit limits, time-outs and self-exclusion.

Identity and verification documents

• Photo identification and, where needed, a photograph or short video taken at the time of a check.
• Proof of address, such as a utility bill or bank statement.
• Proof of ownership of a payment method, and evidence of source of funds where we are required to ask for it.
• Records of the checks we have carried out and their outcome.

Payment and gameplay data

• Deposits, withdrawals, balances and the payment methods shown in your cashier.
• Partial card details and account references supplied by your payment provider.
• Bonus, wagering and loyalty history.
• Records of the games you play, stakes placed and outcomes.

Device, usage and contact records

• Your IP address, approximate location derived from it, device type, operating system and browser.
• Log-in times, pages visited and actions taken on the site.
• Cookie and similar identifiers, as described in our Cookie Policy.
• Live chat transcripts, e-mails and notes of any other contact you have with our team.

We use your data only for the purposes set out below. UK data protection law requires us to have a legal basis for each one, and the table explains which basis applies in plain words.

Where we rely on legitimate interests, we weigh our reasons against your privacy and stop or narrow the activity if the balance does not favour us. Some checks use automated steps, for example to flag unusual payment patterns or possible harm. You can ask a member of our team to look at any decision that affects your account by writing to the address in the section on your rights.

We do not sell your personal data and we do not pass it to third parties for their own marketing. We share it only where it is needed for the purposes above, and we do so with:

• Payment providers and banks, so that deposits and withdrawals can be made and checked.
• Identity-verification, age-verification and fraud-prevention partners, which confirm your details against their own records and tell us the result.
• Technology and service suppliers, including hosting, game, communications and customer-support providers, which act on our written instructions only.
• The authority that licenses us, and other regulators, police or courts, where the law or a lawful request requires us to disclose data.
• Multi-operator self-exclusion schemes, including GamStop, so that an exclusion you register is applied to your account with us.
• Professional advisers, such as auditors and lawyers, where they need the data to advise us.
• A buyer or successor, if all or part of the business changes hands, subject to the same protections set out here.

Some of these partners process data outside the United Kingdom. Where that happens, we use the safeguards UK data protection law allows, such as approved contract terms, so that your data keeps an equivalent level of protection.

We keep your data for as long as your account with us is open, and afterwards for the period our licensing, anti-money-laundering, tax and accounting duties require. We do not set out fixed periods here because they differ by record type and change when the law changes. In practice:

• Account, verification, payment and gameplay records are held while the account is open and then for the retention period the law sets for each type.
• Records of a self-exclusion are held for the length of the exclusion and for the further period the rules require, so that we do not reopen the account early or market to you.
• Complaint files and contact records are kept long enough to show how the matter was handled.
• Marketing consents and withdrawals of consent are kept as evidence that we followed your choices.
• Once no purpose or legal duty remains, we delete the data or hold it in a form that no longer identifies you.

Under UK data protection law you have the right to:

1. Ask for a copy of the personal data we hold about you, and for an explanation of how we use it.
2. Have inaccurate or incomplete details corrected.
3. Ask us to erase data we no longer have a reason or duty to keep.
4. Ask us to restrict how we use your data while a question about it is open.
5. Object to processing we base on our legitimate interests.
6. Receive certain data in a portable format, or have it sent to another provider.
7. Withdraw your consent to marketing at any time, which you can also do from your account settings or by using the unsubscribe option in any message.

Some rights have limits. Where we must keep data to meet a legal duty, for example verification and anti-money-laundering records or a registered self-exclusion, we will explain why we cannot delete it.

To use any of these rights, write to privacy@casino-justin.co.uk or support@casino-justin.co.uk, or raise it with us on live chat. We may ask you to confirm your identity before we act, so that your data is not disclosed to anyone else, and we will answer within the period UK data protection law allows.

We and our suppliers use cookies and similar technologies to keep you logged in, remember your settings, keep the site secure, measure how it is used and, where you agree, show offers that match your interests. Cookies that are strictly necessary to run the site are always on; all others are set only if you accept them, and you can change or withdraw your choice at any time through the cookie settings on the site or the controls in your browser. Full details of the categories we use, what each one does and how long it lasts are set out in our Cookie Policy, which should be read alongside this policy.