Responsible Gaming at Justin Casino

Most people who gamble do so for enjoyment and stake amounts they are comfortable losing. For a small number of people, gambling stops being a pastime and starts to cause real harm to their finances, work, health and relationships. We treat that risk as part of running our site, which is why every account has free tools for setting limits and taking breaks, and why our staff are trained to act when a player asks for help.

The single most useful habit is to decide what you are willing to spend before you open a game, and to treat that amount the way you would treat the price of a cinema ticket or a meal out. Money staked in a casino game is money you may not get back, and no game can be played in a way that makes a return likely.

• Decide on a budget in advance and set a deposit limit that matches it, rather than relying on willpower in the moment.
• Only gamble with money left over after rent, bills, food and other commitments are covered.
• Never gamble with borrowed money, a credit facility or funds intended for someone else.
• Do not try to win back what you have lost. Chasing losses is the point at which most sessions get out of hand.
• Set a time limit as well as a money limit, and take regular breaks away from the screen.
• Avoid playing when you are upset, stressed, bored, or under the influence of alcohol.

All of the tools below are free, available to every registered player, and can be found in the safer gambling area of your account or in the cashier. You do not need to give a reason for using them, and using them has no effect on the balance you have already built up.

How to set a limit or a reality check

1. Log in to your account with us.
2. Open the safer gambling or account settings area.
3. Choose the tool you want, such as a deposit limit or a reality check.
4. Enter the amount or interval and the period it should cover.
5. Confirm. The active setting is then shown in your account, where you can check it at any time.

If you cannot find a setting, our live chat team or support@casino-justin.co.uk can apply it for you. We will never ask you to raise a limit, and we do not treat a limit as an invitation to offer you anything in return for removing it.

Time-outs and self-exclusion

A time-out suits a player who wants to step away for a while. Self-exclusion is for anyone who believes their gambling is causing harm. During either period we close your account to new deposits and play, stop sending you marketing, and make reasonable efforts to prevent you opening another account with us. Any withdrawable balance can be paid out to you in the usual way, subject to the verification checks set out in our terms. When a self-exclusion ends, the account is not reopened automatically: you must ask us, and a further cooling-off period applies before play can resume.

Gambling harm rarely starts suddenly. Go through the list below honestly, and consider any item you recognise in your own play as a reason to set a limit or take a break.

• You spend more money or more time than you planned, more often than not.
• You gamble to win back losses, or deposit again immediately after a losing session.
• You borrow money, sell belongings or use funds meant for bills in order to gamble.
• You hide how much you gamble from family, friends or colleagues.
• You feel restless, irritable or low when you are not gambling.
• Gambling is affecting your sleep, your work, your studies or your relationships.
• You have tried to cut down or stop and found that you could not.
• You gamble to escape worry, stress or loneliness rather than for enjoyment.

If any of this sounds familiar, the fastest practical step is a time-out or self-exclusion, followed by a conversation with one of the organisations below. Our team can set limits, close your account and answer questions about your transactions, but we are not trained to give clinical or debt advice and will always point you towards specialist support.

Several UK organisations provide information, treatment and blocking services at no cost, both to people who gamble and to family members affected by someone else's gambling. You can find each of them by searching for the names below.

• GambleAware is a national charity that provides clear information on gambling harm and funds free treatment and support services across Britain.
• GamCare offers free, confidential counselling, treatment and support groups for people affected by gambling, and operates the National Gambling Helpline.
• GamStop is the free national self-exclusion scheme: one registration blocks you from the online gambling sites licensed in the UK for the period you choose.
• The National Gambling Helpline gives free, confidential advice day and night, to players and to anyone worried about another person's gambling.

It can also help to speak to your GP, and to a free debt advice service if gambling has left you with money worries. Telling someone you trust is often the hardest step and the one that makes the rest easier.

Nobody under 18 may register, deposit or play with us. We check the identity, age and address of account holders using the documents and electronic checks described in our terms, and we may ask for this information at any point, including before a withdrawal is paid. If we find that an account holder is under 18, we close the account, void any winnings and return the stakes.

Access by children usually happens through a shared or unlocked device rather than through registration, so the way you keep your own account is part of the protection.

• Keep your username, password and payment details to yourself, and never let anyone else use your account.
• Log out fully when you finish, and avoid saving your password or card details on a device that children use.
• Use a passcode or biometric lock on any phone, tablet or computer that stays within reach of a child.
• Consider parental control or content filtering software, which can block gambling sites on a chosen device, alongside the family settings built into most operating systems and app stores.

If you believe a minor has used your account, or you have any question about the tools on this page, contact us through live chat, at support@casino-justin.co.uk, or at responsiblegaming@casino-justin.co.uk. We treat these messages as a priority and handle them in confidence.