Bonus Terms and Conditions

These terms apply to every promotional offer we make available to your account with us. That includes welcome offers, deposit matches, free spins, cashback, loyalty rewards, prize draws and anything awarded as part of a tournament or seasonal campaign.

Each offer also carries its own terms, published with the offer in the promotions area of the site or in your account. Those terms set out the practical detail: the qualifying deposit, the wagering multiple, the games the bonus can be used on, any limit on stakes, and the period you have to complete play.

Three sets of rules apply together, in this order:

1. The terms published with the individual offer. These come first wherever they say something different from this page.
2. These bonus terms and conditions. They apply to all offers unless an offer states otherwise.
3. Our general terms and conditions. They cover your account with us, payments, withdrawals and account closure.

Promotions are open to registered account holders, and only where the offer has been made available to your account. We may limit an offer to selected players, to a particular payment method, or to a defined group of games.

• You must be 18 or over, and we may ask for identification before or after a bonus is credited.
• The account must be registered in your own name, with accurate and current details.
• One account, and one bonus of a given type, per person, household, shared device, IP address or payment method.
• Deposits must come from an account or card in your own name. Some payment methods are not eligible for promotions, as set out in the cashier.
• You must not be self-excluded with us, registered with the national self-exclusion scheme, or have asked us to stop sending promotional material.
• Your account must be in good standing, with no open check into fair play, payments or verification.

1. Look over the terms published with the offer before you take part.
2. Opt in where the offer asks you to, or enter the code shown in the cashier when you deposit.
3. Make the qualifying deposit, if one is required, using an eligible payment method.
4. Check your account to confirm the bonus or free spins have been credited.
5. Follow your progress against the wagering requirement in your account at any time.

Bonus funds are held separately from your cash balance and are shown as such in your account. While a wagering requirement is outstanding, bonus funds and anything won with them cannot be withdrawn. Stakes are taken from your cash balance first unless the offer says otherwise.

If you request a withdrawal while a bonus is still active, the bonus and any winnings attributable to it are removed from your balance and your cash balance is paid out. Where free spins or a no-deposit offer is involved, the amount that can be converted into cash may be capped, as stated in the offer terms.

A wagering requirement is the amount of play that must be completed before bonus funds, or winnings from free spins, become cash you can withdraw. The multiple that applies, and the balance it is calculated on, are stated with each offer.

Bets that are cancelled, voided or refunded, and bets that cover opposite outcomes of the same event, do not count towards a wagering requirement.

Promotions are offered in good faith, for ordinary play. We check promotional activity and may ask for further information where play does not look consistent with normal use of an offer. The following are treated as misuse:

• Opening or using more than one account, or acting together with other players to claim the same offer.
• Low-risk play, such as covering opposite outcomes or staking a high share of the bonus on a single round, in order to clear a requirement.
• Using software, a shared device, a VPN or false details to obtain an offer you are not entitled to.
• Depositing and withdrawing without reasonable play, or using a payment method that does not belong to you.
• Any attempt to take advantage of an error in an offer, a price or a game.

Where we find that an offer has been misused, we may remove the bonus and any winnings derived from it, decline a withdrawal, end the promotion for your account, or restrict access to future offers. We will tell you what has been decided and why. If you disagree, you can raise a complaint and we will look into it under our complaints procedure.

We may add, amend, suspend or withdraw any promotion at any time, including where an offer has been published with an obvious error. Changes do not affect a bonus you have already claimed, unless the change is needed to correct that error or to meet a legal or regulatory obligation.

You never have to take part in a promotion. You can decline an offer, let it expire, or turn off promotional messages in your account settings at any time.

A bonus should never be a reason to spend more than you planned. Deposit limits, loss limits, session reminders, time-outs and self-exclusion are available in your account, and we do not send promotional material to accounts that are self-excluded or have opted out. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to self-exclude from licensed online operators in Great Britain.

If anything here is unclear, ask us before you claim. You can reach us on live chat on the site, by e-mail at support@casino-justin.co.uk, or about a specific promotion at bonus@casino-justin.co.uk.