Ready to play in 60 seconds
Bonus terms & conditions apply.
Contact Us
From the game library
From the game library
How to reach us
Live chat is open 24/7 on the site and is the fastest way to reach our support team. You can also write to us at support@casino-justin.co.uk at any time.
- Live chat: for quick questions, account checks and help while you are playing.
- E-mail: for anything that needs documents, screenshots or a longer answer.
Please write from the e-mail address registered to your account so that we can find your details quickly.
What to have ready when you write
A few details in your first message usually save a round of questions.
- Your username, or the e-mail address registered to your account.
- The game, bonus or transaction the message is about.
- The date and time the issue happened.
- What you expected to see, and what happened instead.
Please never send us your password. We will not ask for it in chat or by e-mail.
Common questions we help with
- Account and verification: signing in, updating your details, and the documents needed for identity and age checks.
- Deposits and withdrawals: payment methods, processing times and the limits shown in the cashier.
- Bonuses: how an offer works, wagering requirements, and why a bonus may not have applied.
- Technical issues: a game that will not load, a round that did not finish, or display problems on your device.
Safer gambling support
Gambling is for over-18s only. You can set deposit limits, take a time-out or self-exclude from your account at any time, and free confidential help is available from GambleAware, GamCare, the National Gambling Helpline and GamStop.
Complaints
If you are unhappy with an answer, or with how your account has been handled, e-mail support@casino-justin.co.uk with Complaint in the subject line.
We acknowledge every complaint, look into it, and reply once our checks are finished. Please include your username and any reference from earlier messages so that we can follow the history.
