Terms & Conditions

These terms and conditions form an agreement between you and Justin Casino. They apply each time you open an account, log in, deposit, place a stake, take part in a promotion or request a withdrawal on our site.

By opening an account you confirm that you have read these terms, that you accept them, and that you accept the documents referred to in them, including our privacy policy, our cookie policy, the terms of any offer you claim and the rules of each individual game.

Changes to these terms

We may change these terms from time to time, for example to reflect a change in the law or in our regulatory obligations, a change in the games we offer, or a change in the way our payment processes work. Where a change affects your rights or obligations in a material way, we will tell you by e-mail or by a notice in your account before it takes effect, and we will update the date shown on this page.

If you do not accept a change, you may ask to withdraw your remaining balance, subject to the checks set out below, and close your account. If you continue to use your account after a change has taken effect, you accept the updated terms.

You may only hold an account with us if you meet the conditions below. We hold a gaming licence for the games we offer, and we verify accounts in line with the rules that apply to us.

Eligibility

• You must be 18 or over. Our games are for adults only, and we carry out age checks when an account is opened and at other points afterwards.
• You must be resident in the United Kingdom and accessing the site from a place where online gambling is lawful.
• You must play for yourself, in your own name, and not on behalf of another person, a group or a syndicate.
• You must not be self-excluded with us or registered with GamStop at the time you open or use the account.
• You must not be a member of our staff, or a close relative of a member of our staff, where that would give you access to information other players do not have.

One account per person

Each person may hold one account only. If we find that you hold more than one, we may close the duplicate accounts, remove any bonus funds and winnings from bonus play on them, and return the deposits you made that have not been staked. Accounts opened in another person's name, or funded by someone else, may be closed on the same basis.

Accurate details

The details you give us when you register must be true, complete and your own, and you must keep them up to date in your account settings. Incorrect or incomplete details can delay a withdrawal, because we are unable to match your account to the documents you send us.

Keeping your login safe

Your username, password and any security codes are personal to you. Keep them private, do not let anyone else use your account, and tell us straight away if you think someone has gained access. Activity carried out through your login is treated as your own unless you tell us otherwise.

Before we process your first withdrawal we confirm who you are. We may also repeat these checks later, for example when your account activity changes or when a document we hold has expired.

• Identity and age: a valid photographic identity document in your own name.
• Address: a recent document showing the address registered on your account.
• Payment method: confirmation that the card, wallet or bank account used to deposit belongs to you.

Source-of-funds checks

Where we are required to do so, we will also ask about the source of the funds you are gambling with and ask for supporting documents. These checks are part of our licensing and anti-money-laundering obligations. Until they are complete, we may hold the affected funds and limit activity on the account.

Deposits

You may only deposit using a payment method held in your own name. The methods available to you, the minimum and maximum amounts and any fees applied by us are shown in the cashier when you deposit. Funds in your account are held for gambling with us; your account is not a bank account and does not earn interest.

Withdrawals

We return funds to the same method you used to deposit wherever that method supports payouts. Where it does not, we will ask you for an alternative in your own name. The limits that apply to each method are shown in the cashier.

Bonuses and promotions

Every offer has its own terms, which are published with the offer and which apply in addition to these terms. Those terms will tell you how much wagering applies, the maximum stake allowed while a wagering requirement is open, how long the offer lasts before it expires, which games contribute and whether any cap applies to winnings from bonus funds.

Offers are intended for ordinary play. Where we find patterns designed to extract value from a promotion rather than to play, for example duplicate accounts, play in concert with others, stakes above a stated maximum or low-risk betting patterns, we may remove the bonus and any winnings from it and settle the account on your own deposits.

Tools in your account

You can set deposit limits, loss and stake limits, reality checks and session reminders in your account at any time. A reduction takes effect straight away; an increase takes effect only after the cooling-off period that applies to it. You can also take a short time-out, or self-exclude for a longer fixed period, after which your account stays closed and we stop sending you marketing.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from every gambling site licensed in Great Britain in one step. Our support team can talk you through any of these options.

Closing your account

You may close your account at any time by asking us through live chat or by writing to support@casino-justin.co.uk. We will pay out any confirmed balance once the usual checks are complete. We may also close accounts that have stayed inactive for a long period, after telling you first at the contact details we hold.

When we may suspend an account

We may suspend or close an account where we reasonably believe that these terms have been breached, that the details given to us are false, that someone under 18 has gained access, that a payment method has been used without permission, or where we are required to do so by law or by our licensing obligations. We will tell you what we need from you, and we will release any funds that are rightly yours once the matter is settled.

Raising a complaint

If something has gone wrong, contact live chat or write to support@casino-justin.co.uk with your username and what happened. We will acknowledge your complaint, look into it and reply within a reasonable time. If you remain unhappy with our final answer, you may refer the matter to the independent dispute resolution service we use, free of charge; our reply will explain how.

Our liability

We provide the site and the games with reasonable care and skill, but we cannot promise that they will always be available or free of faults. Where a game malfunctions, the round is void and stakes are returned. We are not responsible for faults in your own device or internet connection, and we do not limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Nothing here affects your statutory rights as a consumer.

Governing law

These terms are governed by the laws of England and Wales. If part of them is found to be unenforceable, the rest continues to apply.