Justin Casino Login: Sign In to Your Account

The login box sits at the top of the site and asks for two details: the unique username you chose when you opened your account, and your password. Both are yours alone and neither is shared with anyone else, including our support team, who will never ask you to type your password to them.

Times on your account are stated in GMT. That matters more than it sounds: a daily limit period runs from 00:00 to 23:59 GMT, a weekly one from 00:00 Monday to 23:59 Sunday, and a monthly one from the first to the final day of the calendar month. Signing in at 11pm on a Sunday puts you at the end of a weekly period, not the start of one.

Alongside the standard username and password, we support biometric login. You can sign in with your fingerprint or with Face ID, on desktop and on the mobile version of the site, so a long password stops being a reason to stay logged in on a device you carry around.

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Biometric sign-in sits on top of your normal credentials rather than replacing them. Your username and password still work, and you will want to remember them for the times you sign in on a different device or after changing your password.

• Fingerprint sign-in, on desktop and mobile
• Face ID sign-in, on desktop and mobile
• Standard username and password login, always available as the fallback
• Remember Me, for devices that only you use

If your password will not come back to you, use the Forgotten Password link underneath the login box. The reset goes to the email address registered on your account, which is one of the reasons we ask you to keep your registration details up to date.

Account security is partly our job and partly yours. On our side, connections to the site are encrypted, player funds are held separately, and we verify identity before a first withdrawal is paid. On your side, a few habits do most of the work.

• Keep your username and password private and do not reuse the password elsewhere.
• Log out when you have finished playing, especially on a device that is not yours.
• Change your password straight away if you think someone else has seen it.
• Keep payment methods in your own name: cards and accounts added to your profile must belong to you, the registered account holder.
• Tell us if your email address, phone number or postal address changes, so resets and prize emails still reach you.

Justin Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 39175. You must be 18 or over to hold an account and play, and we may ask for proof of age at any stage.

Once you are signed in, the My Account area is where your own settings live. Under Account Details you will find your registered information, your payment methods, up to three cards if you choose to add them, and your Verification Status.

Verification is the identity check every account goes through before a first payout, and you can get it out of the way the first time you sign in rather than waiting. Uploads go through My Account, then Account Details, then Verification Status. On desktop you are given a QR code to scan with a mobile device so you can take and upload the photo part from your phone.

Documents are checked within 3 working days. In some cases we may ask for further identification, or for certified documents, to satisfy the checks we are required to carry out as a licensed operator.

Deposit limits are set from inside your account and you can apply them any time of day or night, with no need to ask us first. A gross deposit limit caps the total you can deposit in a period, and withdrawals do not reduce the amount counted against it.

A net deposit limit works on deposits minus eligible withdrawals. Say you set a £100 net limit and deposit £80, then withdraw £30: your net figure is £50, so you could deposit up to a further £50 in that period before the limit stops you.

Financial limits are not tied to a single account. They apply across all current and future accounts identified as yours on participating Jumpman Gaming websites, so a limit you set here follows you rather than being sidestepped by opening something new.

If you want sign-in to stop working for a while, that is a setting rather than a request. Take a Break locks your account for 24 hours, 48 hours, 72 hours, or any period you choose up to a maximum of 6 weeks. When the break ends, your account becomes available for play again automatically.

Self-exclusion is the longer option, with a minimum of 6 months, and it is applied across all websites on the Jumpman Gaming platform. The block cannot be lifted while you are in the excluded period, and after it ends the account stays closed until you ask us to reopen it. If you want to shut out every operator licensed in Great Britain at once, GAMSTOP registration does that.

Reality Check is the quieter tool of the three. The timer starts at your first wager of a session and reappears at the interval you pick, giving you the choice to carry on, look at your transaction history, or log out.

• Gross and net deposit limits, daily, weekly or monthly
• Take a Break: 24, 48 or 72 hours, or any period up to 6 weeks
• Self-exclusion: minimum 6 months across the platform
• Reality Check: a session timer at an interval you choose
• All of them available to set yourself, 24/7, on desktop and mobile

Gambling is entertainment and the money you stake is genuinely at risk, so these controls are worth setting while you are calm rather than mid-session. A dedicated safer gambling team is reachable by email if you would rather talk something through, and GamCare, the National Helpline, Beacon Counselling Trust and Samaritans are listed as independent support organisations.

Most sign-in trouble comes down to a handful of causes, and you can rule out most of them in a minute.

1. Check you are entering your username, not your email address, in the first field.
2. Watch for stray capitals or spaces, particularly if a keyboard has autocorrected the first letter.
3. Try the Forgotten Password link rather than guessing repeatedly, so a reset arrives by email.
4. Remember whether you set a Take a Break or a self-exclusion: the account is intentionally locked for that period and cannot be opened early.
5. Double-check that the email you are watching is the address registered on the account, including the junk folder.

If you are still locked out, our live chat runs in English from 6am to 9pm BST, seven days a week. Email is answered within 2 business days, and there is a Get In Touch contact form and an FAQs section on the site. Have your username and registered details to hand so we can identify the account quickly.